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8x8 vs. Nextiva: A Comprehensive Comparison for Business Teams

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8x8 vs. Nextiva: A Comprehensive Comparison for Business Teams

8x8 vs. Nextiva: A Comprehensive Comparison for Business Teams

5 mins read

Dec 2, 2025

Nextiva and 8x8 are two of the most prominent providers in the cloud communications space. Both platforms provide robust VoIP solutions designed to modernize business telephony, supporting organizations ranging from small local offices to large multinational enterprises.

Nextiva and 8x8 are two of the most prominent providers in the cloud communications space. Both platforms provide robust VoIP solutions designed to modernize business telephony, supporting organizations ranging from small local offices to large multinational enterprises.

Choosing between the two often depends on specific business priorities: Nextiva is frequently praised for its domestic support and reliability, while 8x8 is often the preferred choice for organizations with significant international calling needs.

Choosing between the two often depends on specific business priorities: Nextiva is frequently praised for its domestic support and reliability, while 8x8 is often the preferred choice for organizations with significant international calling needs.

This guide compares the core features of both platforms and helps you decide what is right for your business needs.

Feature
Nextiva
8x8

Unlimited US/CA Calling

✅
✅

Global Calling (48+ Countries)

❌ (Add-on/Usage Based)
✅ (Included in X Series)

Unlimited Business SMS

❌ (Limited on Core plans)
✅ (Standard)

CRM Integrations (HubSpot/Salesforce)

❌ (Higher tiers only)
✅ (Available on lower tiers)

Call Recording

❌ (Higher tiers only)
✅ (Standard)

24/7 Customer Support

✅ (Highly Rated)
✅ (Included, Mixed Reviews)

Pricing Transparency

✅ (Published Online)
❌ (Quote-Based)

This guide compares the core features of both platforms and helps you decide what is right for your business needs.

Feature
Nextiva
8x8

Unlimited US/CA Calling

✅
✅

Global Calling (48+ Countries)

❌ (Add-on/Usage Based)
✅ (Included in X Series)

Unlimited Business SMS

❌ (Limited on Core plans)
✅ (Standard)

CRM Integrations (HubSpot/Salesforce)

❌ (Higher tiers only)
✅ (Available on lower tiers)

Call Recording

❌ (Higher tiers only)
✅ (Standard)

24/7 Customer Support

✅ (Highly Rated)
✅ (Included, Mixed Reviews)

Pricing Transparency

✅ (Published Online)
❌ (Quote-Based)

What Nextiva Does Well

What Nextiva Does Well

1. Customer Service Reputation

1. Customer Service Reputation

Nextiva emphasizes its "Amazing Service" commitment, offering 24/7 support that is frequently highlighted by users for its timely and reliable support.

Nextiva emphasizes its "Amazing Service" commitment, offering 24/7 support that is frequently highlighted by users for its timely and reliable support.

2. Network Reliability

2. Network Reliability

The platform is built on a carrier-grade network, reporting 99.999% uptime to ensure consistent call quality and availability.

The platform is built on a carrier-grade network, reporting 99.999% uptime to ensure consistent call quality and availability.

3. User-Friendly Application

3. User-Friendly Application

The user interface is designed to be intuitive for daily tasks like dialing, checking voicemail, and managing contacts, making it accessible to smaller teams and more old-school businesses. 

The user interface is designed to be intuitive for daily tasks like dialing, checking voicemail, and managing contacts, making it accessible to smaller teams and more old-school businesses. 

Where Nextiva Falls Short

Where Nextiva Falls Short

1. Tiered Feature Access

1. Tiered Feature Access

Advanced tools, such as CRM integrations (Salesforce, HubSpot) and Call Recording, are typically reserved for their higher-paid plans rather than the entry-level options.

Advanced tools, such as CRM integrations (Salesforce, HubSpot) and Call Recording, are typically reserved for their higher-paid plans rather than the entry-level options.

2. SMS Limitations

2. SMS Limitations

Core plans often include specific caps on text message volume (e.g., 100 SMS/user/month), which is insufficient for a lot of modern businesses, forcing them to upgrade. 

Core plans often include specific caps on text message volume (e.g., 100 SMS/user/month), which is insufficient for a lot of modern businesses, forcing them to upgrade. 

3. Admin Configuration

3. Admin Configuration

While the user app is simple, some administrators report that the backend portal for setting up routing and call flows can be complex to navigate. 

While the user app is simple, some administrators report that the backend portal for setting up routing and call flows can be complex to navigate. 

What 8x8 Does Well

What 8x8 Does Well

1. International Reach

1. International Reach

8x8 is a strong option for global teams, offering unlimited calling to up to 48 countries on its standard X-Series plans.

8x8 is a strong option for global teams, offering unlimited calling to up to 48 countries on its standard X-Series plans.

2. Included Integrations

2. Included Integrations

8x8 often provides comprehensive integration options with major business applications on more accessible plans compared to some competitors. 

8x8 often provides comprehensive integration options with major business applications on more accessible plans compared to some competitors. 

3. Platform Uptime

3. Platform Uptime

The company provides a financially backed 99.999% uptime SLA across its global network. 

The company provides a financially backed 99.999% uptime SLA across its global network. 

Where 8x8 Falls Short

Where 8x8 Falls Short

1. Pricing Transparency

1. Pricing Transparency

8x8 does not always publish full pricing details online, often requiring prospective customers to contact sales for quotes, which can make direct comparison difficult. 

8x8 does not always publish full pricing details online, often requiring prospective customers to contact sales for quotes, which can make direct comparison difficult. 

Support Consistency

Support Consistency

While support is included, verified user reviews indicate mixed experiences regarding wait times and resolution speeds for technical issues, especially compared to the prompt customer service reported by many Nextiva customers.

While support is included, verified user reviews indicate mixed experiences regarding wait times and resolution speeds for technical issues, especially compared to the prompt customer service reported by many Nextiva customers.

Some users have noted that the desktop and mobile applications are subject to experience lag or stability issues. 

Some users have noted that the desktop and mobile applications are subject to experience lag or stability issues. 

While Nextiva and 8x8 offer broad VoIP solutions for general business needs, SalesCaptain provides a platform specifically tailored for sales efficiency, reputation management, and customer interaction.

Feature
SalesCaptain
Nextiva
8x8

Unified Inbox (Call/SMS/Social)

✅ (Native)
❌ (Fragmented)
❌ (Requires Contact Center)

AI Call Summaries & Transcription

✅ (Native)
❌ (High Tier Add-on)
✅ (Advanced Plan)

Automated Review Generation

✅ (Core Feature)
✅ (Separate CX Product)
❌ (Not Available)

No-Code Website Chat Widget

✅ (Included)
✅ (Add-on)
❌ (Separate Purchase)

Setup Time

Minutes (Simple)
Days (Moderate)
Weeks (Complex)

Pricing Structure

Transparent & Modular
Tiered by Feature
Quote-Based

While Nextiva and 8x8 offer broad VoIP solutions for general business needs, SalesCaptain provides a platform specifically tailored for sales efficiency, reputation management, and customer interaction.

Feature
SalesCaptain
Nextiva
8x8

Unified Inbox (Call/SMS/Social)

✅ (Native)
❌ (Fragmented)
❌ (Requires Contact Center)

AI Call Summaries & Transcription

✅ (Native)
❌ (High Tier Add-on)
✅ (Advanced Plan)

Automated Review Generation

✅ (Core Feature)
✅ (Separate CX Product)
❌ (Not Available)

No-Code Website Chat Widget

✅ (Included)
✅ (Add-on)
❌ (Separate Purchase)

Setup Time

Minutes (Simple)
Days (Moderate)
Weeks (Complex)

Pricing Structure

Transparent & Modular
Tiered by Feature
Quote-Based

Why Consider SalesCaptain?

Why Consider SalesCaptain?

For businesses that view their phone system as a revenue-generating tool rather than just a utility, SalesCaptain offers a streamlined approach.

For businesses that view their phone system as a revenue-generating tool rather than just a utility, SalesCaptain offers a streamlined approach.

1. Integrated Reputation Management

1. Integrated Reputation Management

Traditional VoIP providers focus on connecting calls. SalesCaptain also focuses on the outcome of those calls.

The platform links communication directly to Review Management. Users can seamlessly transition from a phone call to sending a text request for a review, helping businesses build their local presence on Google

Traditional VoIP providers focus on connecting calls. SalesCaptain also focuses on the outcome of those calls.

The platform links communication directly to Review Management. Users can seamlessly transition from a phone call to sending a text request for a review, helping businesses build their local presence on Google

2. Accessible AI Tools

2. Accessible AI Tools

Advanced AI features are often positioned as enterprise add-ons by larger providers.

SalesCaptain includes native AI features like AI Call Summaries, Voice Agents, AI Translation and Spellcheck, and much more. Automatically transcribe calls and identify key action items, reducing manual note-taking for sales representatives and ensuring data accuracy.

Advanced AI features are often positioned as enterprise add-ons by larger providers.

SalesCaptain includes native AI features like AI Call Summaries, Voice Agents, AI Translation and Spellcheck, and much more. Automatically transcribe calls and identify key action items, reducing manual note-taking for sales representatives and ensuring data accuracy.

3. Centralized Communication Channels

3. Centralized Communication Channels

Managing text messages, social media inquiries, and web chats in separate windows can be inefficient.

SalesCaptain’s Unified Inbox consolidates all these channels. A team member can handle a website chat, an SMS inquiry, and a phone call from a single dashboard, simplifying the workflow and improving response times.

Managing text messages, social media inquiries, and web chats in separate windows can be inefficient.

SalesCaptain’s Unified Inbox consolidates all these channels. A team member can handle a website chat, an SMS inquiry, and a phone call from a single dashboard, simplifying the workflow and improving response times.

Review: Next Steps

Review: Next Steps

Nextiva remains a strong choice for businesses prioritizing domestic reliability and support, while 8x8 is suited for organizations with widespread international calling requirements.

Nextiva remains a strong choice for businesses prioritizing domestic reliability and support, while 8x8 is suited for organizations with widespread international calling requirements.

However, for teams seeking a modern platform that unifies communication, sales tools, and reputation management without the complexity of enterprise systems, SalesCaptain offers a compelling alternative.

However, for teams seeking a modern platform that unifies communication, sales tools, and reputation management without the complexity of enterprise systems, SalesCaptain offers a compelling alternative.

Explore how a unified sales platform can support your business goals. Contact our team to book a 15-minute virtual Demo today.

Explore how a unified sales platform can support your business goals. Contact our team to book a 15-minute virtual Demo today.

Vasundhara Sidhanti

Written by

Vasundhara Sidhanti

Written by

Vasundhara Sidhanti

Written by

Vasundhara Sidhanti

Written by

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Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Contact sales

Book demo

Get Started

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Contact sales

Book demo

Get Started

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Contact sales

Book demo