Articles

Aircall vs. Dialpad: A Complete Guide for Modern Business Teams

Other

Other

Other

Aircall vs. Dialpad: A Complete Guide for Modern Business Teams

Aircall vs. Dialpad: A Complete Guide for Modern Business Teams

4 mins read

Dec 5, 2025

Aircall and Dialpad are  leading cloud communication platforms which are designed to help businesses streamline their messaging,collaboration needs and voice. Both solutions cater to a wide range of organizations who are looking to modernize their communication infrastructure.

Aircall and Dialpad are  leading cloud communication platforms which are designed to help businesses streamline their messaging,collaboration needs and voice. Both solutions cater to a wide range of organizations who are looking to modernize their communication infrastructure.

Choosing between the two is often a choice to your team’s workflow priorities
Aircall is widely recognized for its  intuitive interface, strong call center capabilities, and seamless CRM integrations, making it ideal to support-heavy teams and for sales. Dialpad, on the other end, stands out for its unified communications approach, video, messaging, combining voice, and advanced AI features in a single platform.

This guide helps you explore the core features of Aircall and Dialpad, highlighting their strengths and weaknesses, which would help you make informed decisions based on your team’s unique communication needs.

Choosing between the two is often a choice to your team’s workflow priorities
Aircall is widely recognized for its  intuitive interface, strong call center capabilities, and seamless CRM integrations, making it ideal to support-heavy teams and for sales. Dialpad, on the other end, stands out for its unified communications approach, video, messaging, combining voice, and advanced AI features in a single platform.

This guide helps you explore the core features of Aircall and Dialpad, highlighting their strengths and weaknesses, which would help you make informed decisions based on your team’s unique communication needs.

Feature / Capability
Aircall
Dialpad

Inbound calling + IVR + call routing

✅
✅

Outbound calling / power-dialer

✅
✅

Call recording & transcription

✅
✅

Real-time AI / voice intelligence

❌
✅

Unified inbox / multi-channel messaging

❌
✅

Lead / CRM-style management

❌
❌

Automation (follow-ups, AI agents, drip campaigns)

❌
❌

Scalability (multi-user / multi-location)

✅
✅

Integrations with CRM & business apps

✅
✅
Feature / Capability
Aircall
Dialpad

Inbound calling + IVR + call routing

✅
✅

Outbound calling / power-dialer

✅
✅

Call recording & transcription

✅
✅

Real-time AI / voice intelligence

❌
✅

Unified inbox / multi-channel messaging

❌
✅

Lead / CRM-style management

❌
❌

Automation (follow-ups, AI agents, drip campaigns)

❌
❌

Scalability (multi-user / multi-location)

✅
✅

Integrations with CRM & business apps

✅
✅

What Aircall Does Well

What Aircall Does Well

Call Centre specialization

Call Centre specialization

Aircall is built for teams handling high volume of outbound and inbound calls. Users praise its intuitive call routing, IVR setup and queue management for streamlining sales and support operations.

Aircall is built for teams handling high volume of outbound and inbound calls. Users praise its intuitive call routing, IVR setup and queue management for streamlining sales and support operations.

App Integrations and CRM

App Integrations and CRM

Aircall offers native integrations with popular CRMs such as HubSpot, Salesforce and Zendesk, enabling seamless logging of contacts and calls without needing extra tools.

Aircall offers native integrations with popular CRMs such as HubSpot, Salesforce and Zendesk, enabling seamless logging of contacts and calls without needing extra tools.

User-Friendly Interface

User-Friendly Interface

Aircall’s friendly interface is clean and easy to navigate through which makes daily operations like dialing, tracking call activity and managing voicemails seamless , even for less tech-savvy teams.

Aircall’s friendly interface is clean and easy to navigate through which makes daily operations like dialing, tracking call activity and managing voicemails seamless , even for less tech-savvy teams.

Where Aircall Falls Short

Where Aircall Falls Short

Advanced Features Require Upgrades

Advanced Features Require Upgrades

Powerful capabilities such as advanced analytics and AI call summaries often require higher-tier plans or addons.

Powerful capabilities such as advanced analytics and AI call summaries often require higher-tier plans or addons.

Limited Multi-Channel Communication

Limited Multi-Channel Communication

Aircall mainly focuses heavily on basic SMS and voice, with less native support for unified inbox features or social messaging

Aircall mainly focuses heavily on basic SMS and voice, with less native support for unified inbox features or social messaging

Admin Complexity

Admin Complexity

While team members find the app quite simple, administrators sometimes report that backend setup for reporting and complex routing can be challenging.

While team members find the app quite simple, administrators sometimes report that backend setup for reporting and complex routing can be challenging.

What Dialpad Does Well

What Dialpad Does Well

Unified communications

Unified communications

Dialpad combines video, messaging and voice into a single platform, which makes it ideal for teams which need an all in one communication solution.

Dialpad combines video, messaging and voice into a single platform, which makes it ideal for teams which need an all in one communication solution.

AI-Powered features

AI-Powered features

Sentiment analysis,  live call coaching  and real-time transcription helps support sales teams to track key metrics and improve efficiency.

Sentiment analysis,  live call coaching  and real-time transcription helps support sales teams to track key metrics and improve efficiency.

Remote & Hybrid Team Support

Remote & Hybrid Team Support

With web apps and mobile, Dialpad enables the  teams to stay connected from anywhere, thereby supporting modern distributed work environments.

With web apps and mobile, Dialpad enables the  teams to stay connected from anywhere, thereby supporting modern distributed work environments.

Where Dialpad Falls Short

Where Dialpad Falls Short

Workflow & CRM Limitations

Workflow & CRM Limitations

While Dialpad integrates with major CRMs, its built-in lead sales and management automation features are limited compared to other specialized platforms.

While Dialpad integrates with major CRMs, its built-in lead sales and management automation features are limited compared to other specialized platforms.

Pricing Complexity

Pricing Complexity

Some advanced features and  AI are only available on higher-tier plans, which can be confusing for businesses evaluating options.

Some advanced features and  AI are only available on higher-tier plans, which can be confusing for businesses evaluating options.

App Stability

App Stability

A few users report glitches or occasional lag, particularly on mobile devices during high volume usage.

A few users report glitches or occasional lag, particularly on mobile devices during high volume usage.

SalesCaptain: All-in-One Communication Platform

SalesCaptain: All-in-One Communication Platform

While Aircall and Dialpad offer broad unified communication and VoIPsolutions, SalesCaptain is designed to improve customer experience, streamline reputation management and boost sales efficiency.

Feature / Capability
Aircall
Dialpad
SalesCaptain

Inbound calling + IVR + call routing

✅
✅
✅

Outbound calling / power-dialer

✅
✅
✅

Call recording & transcription

✅
✅
✅

Real-time AI / voice intelligence

❌
✅
✅

Unified inbox / multi-channel messaging

❌
✅
✅

Lead / CRM-style management

❌
❌
✅

Automation (follow-ups, AI agents, drip campaigns)

❌
❌
✅

Scalability (multi-user / multi-location)

✅
✅
✅

Integrations with CRM & business apps

✅
✅
✅

While Aircall and Dialpad offer broad unified communication and VoIPsolutions, SalesCaptain is designed to improve customer experience, streamline reputation management and boost sales efficiency.

Feature / Capability
Aircall
Dialpad
SalesCaptain

Inbound calling + IVR + call routing

✅
✅
✅

Outbound calling / power-dialer

✅
✅
✅

Call recording & transcription

✅
✅
✅

Real-time AI / voice intelligence

❌
✅
✅

Unified inbox / multi-channel messaging

❌
✅
✅

Lead / CRM-style management

❌
❌
✅

Automation (follow-ups, AI agents, drip campaigns)

❌
❌
✅

Scalability (multi-user / multi-location)

✅
✅
✅

Integrations with CRM & business apps

✅
✅
✅

Why Consider SalesCaptain?

Why Consider SalesCaptain?

For teams who look for a phone system to do more than just connect calls, SalesCaptain offers a focused approach:

For teams who look for a phone system to do more than just connect calls, SalesCaptain offers a focused approach:

1. Integrated Reputation Management

1. Integrated Reputation Management

Unlike Aircall and Dialpad, SalesCaptain links all communication directly to review generation. After completed tasks or calls, automated review requests are sent, helping businesses improve online rating and local presence effortlessly.

Unlike Aircall and Dialpad, SalesCaptain links all communication directly to review generation. After completed tasks or calls, automated review requests are sent, helping businesses improve online rating and local presence effortlessly.

2. Accessible AI Tools

2. Accessible AI Tools

SalesCaptain includes conversation routing, pre-built AI agent templates, AI-powered call summaries and voice analysis as native features so that no separate add-ons are needed. This reduces manual note taking, speeds up follow-ups and ensures accuracy. 

SalesCaptain includes conversation routing, pre-built AI agent templates, AI-powered call summaries and voice analysis as native features so that no separate add-ons are needed. This reduces manual note taking, speeds up follow-ups and ensures accuracy. 

3. Centralized Multi-Channel Communication

3. Centralized Multi-Channel Communication

Managing social messages,SMS, calls and web chats separately is time-consuming. SalesCaptain consolidates all the communication channels into an easy-to-use, single inbox improving response times and simplifying workflows.


Managing social messages,SMS, calls and web chats separately is time-consuming. SalesCaptain consolidates all the communication channels into an easy-to-use, single inbox improving response times and simplifying workflows.


Review: Next Steps

Review: Next Steps

Aircall remains a strong choice for teams which focus on intuitive CRM integrations and call center efficiency while Dialpad excels in unified communications along with AI-driven insights.

Aircall remains a strong choice for teams which focus on intuitive CRM integrations and call center efficiency while Dialpad excels in unified communications along with AI-driven insights.

For businesses who are  looking for an  all-in-one sales and modern communication platform  SalesCaptain is an ideal choice as it combines calling, messaging, AI automation, and reputation management into a  simple and scalable solution.

For businesses who are  looking for an  all-in-one sales and modern communication platform  SalesCaptain is an ideal choice as it combines calling, messaging, AI automation, and reputation management into a  simple and scalable solution.

Explore how SalesCaptain can help you streamline your customer interactions and sales workflow. Contact the team to book a 15-minute virtual demo today!

Explore how SalesCaptain can help you streamline your customer interactions and sales workflow. Contact the team to book a 15-minute virtual demo today!

Indu Mohan

Written by

Indu Mohan

Written by

Indu Mohan

Written by

Indu Mohan

Written by

Get Started

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Contact sales

Book demo

Get Started

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Contact sales

Book demo

Get Started

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Contact sales

Book demo

Get Started

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Contact sales

Book demo