Top 5 Dialpad Alternatives for Businesses in 2026

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10 mins read

Jan 5, 2026

Top 5 Dialpad Alternatives for Businesses in 2026

Dialpad is an AI-powered cloud communication platform that combines business telephony, video meetings, and contact center features. Known for its "Voice Intelligence" (now Dialpad Ai), it transcribes calls in real-time and provides live coaching.

Why Businesses are Switching from Dialpad

While Dialpad is innovative, many modern teams are outgrowing it for several reasons:

Feature Gating: Essential growth tools like Salesforce integrations, international texting, and 24/7 phone support are often locked behind expensive "Pro" or "Enterprise" tiers.
Lack of Growth Tools: Dialpad is a great communication tool, but it doesn't help with marketing. Businesses today want a platform that also handles reputation management and lead conversion.
Pricing Complexity: Some users report "billing nightmares" and unexpected costs for toll-free numbers or porting.

Why Businesses are Switching from Dialpad

While Dialpad is innovative, many modern teams are outgrowing it for several reasons:

Feature Gating: Essential growth tools like Salesforce integrations, international texting, and 24/7 phone support are often locked behind expensive "Pro" or "Enterprise" tiers.
Lack of Growth Tools: Dialpad is a great communication tool, but it doesn't help with marketing. Businesses today want a platform that also handles reputation management and lead conversion.
Pricing Complexity: Some users report "billing nightmares" and unexpected costs for toll-free numbers or porting.

1. SalesCaptain: The AI Growth & Communication Operating System

Best For: Local businesses and scaling teams that want to turn conversations into revenue.

SalesCaptain is the top-rated alternative because it doesn't just manage your calls; it manages your entire customer experience journey. While Dialpad is focused on outreach to existing contacts and keeping track of what’s been said, SalesCaptain focuses on what happens next. It is designed to be your phone system, marketing platform, lead conversion tool, AI agent, and much much more; saving you money and eliminating "software bloat."

Unified Growth Inbox: Unlike Dialpad’s fragmented messaging, SalesCaptain centralizes every touchpoint; SMS, Email, Google Business Chat, Facebook, Instagram, and Webchat, into one collaborative timeline. This ensures no lead ever falls through the cracks.

Built-in Reputation Management: SalesCaptain includes powerful tools to automate review requests and manage your online reputation. After a call or a completed job, you can automate a review invite to the customer, directly impacting your Local SEO and lead volume.
No-Code AI Agents: While Dialpad offers AI coaching for your staff, SalesCaptain offers AI Agents that work for you 24/7. These agents can filter spam, answer routine FAQs, and qualify leads after hours without a human ever picking up the phone.

Unified Growth Inbox: Unlike Dialpad’s fragmented messaging, SalesCaptain centralizes every touchpoint; SMS, Email, Google Business Chat, Facebook, Instagram, and Webchat, into one collaborative timeline. This ensures no lead ever falls through the cracks.

Built-in Reputation Management: SalesCaptain includes powerful tools to automate review requests and manage your online reputation. After a call or a completed job, you can automate a review invite to the customer, directly impacting your Local SEO and lead volume.
No-Code AI Agents: While Dialpad offers AI coaching for your staff, SalesCaptain offers AI Agents that work for you 24/7. These agents can filter spam, answer routine FAQs, and qualify leads after hours without a human ever picking up the phone.

2. Nextiva

Suitable For: Reliability-first businesses that prioritize elite customer support.

Nextiva provides over 225 pre-built reports. While Dialpad has good AI summaries, Nextiva offers deeper historical data and customizable KPIs for large-scale operations.

Their NextivaONE app brings together voice, video, and team chat with a heavy focus on administrative ease. It also includes native internet faxing in all plans, a feature Dialpad often treats as an add-on.

Nextiva provides over 225 pre-built reports. While Dialpad has good AI summaries, Nextiva offers deeper historical data and customizable KPIs for large-scale operations.

3. RingCentral

Suitable For: Large enterprises and teams needing massive video meeting capacity.

With over 300+ pre-built integrations, it outpaces Dialpad for teams with complex tech stacks. They offer a much broader international reach with local numbers in over 100 countries, whereas Dialpad’s international capabilities are more limited on entry-level plans.

4. Aircall

Suitable For: Sales and Support teams that live and breathe inside their CRM.

Aircall is a "software-first" phone system. It doesn't try to be a general-purpose tool; instead, it's built to be the best possible phone system for HubSpot, Salesforce, and Zendesk users.

Aircall’s "Insight Cards" display caller data from your CRM before you even answer. It logs every call, recording, and note automatically, ensuring your CRM data is always 100% accurate.

You can set up an entire international call center in minutes. Its interface is designed for high-volume outbound dialing, making it a favorite for SDR and BDR teams.

Aircall is a "software-first" phone system. It doesn't try to be a general-purpose tool; instead, it's built to be the best possible phone system for HubSpot, Salesforce, and Zendesk users.

Aircall’s "Insight Cards" display caller data from your CRM before you even answer. It logs every call, recording, and note automatically, ensuring your CRM data is always 100% accurate.

You can set up an entire international call center in minutes. Its interface is designed for high-volume outbound dialing, making it a favorite for SDR and BDR teams.

5. Ooma Office

Suitable For: Small businesses and home offices looking for simplicity and value.

Ooma is widely recognized as the easiest system to set up and manage without an IT department. Known for a "plug-and-play" setup that takes minutes. Its interface is designed for non-technical users who want a professional sound without the enterprise price tag.

Ooma often provides one of the best value-to-feature ratios for startups and micro-businesses.

Conclusion: Why SalesCaptain is the Smart Move

While legacy providers like RingCentral and Nextiva offer stability, they are often just "digital versions" of old-school desk phones. In 2026, a phone system should do more than just ring; it should actively grow your business.

SalesCaptain gives you the AI-powered communication of Dialpad, the reliability of Nextiva, and the growth tools that none of the others provide.

Ready to see the difference for yourself? Book a free 15-minute online demo with our sales team today!

Vasundhara Sidhanti

Written by

Vasundhara Sidhanti

Written by

Vasundhara Sidhanti

Written by

Vasundhara Sidhanti

Written by

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Get Started

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Contact sales

Book demo

Get Started

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Contact sales

Book demo

Get Started

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Contact sales

Book demo