Automate Chat Routing with Powerful Flows

Automate Chat Routing with Powerful Flows

Automate Chat Routing with Powerful Flows

Route chats smartly with AI, time rules, and team logic across any channel.

Route chats smartly with AI, time rules, and team logic across any channel.

Route chats smartly with AI, time rules, and team logic across any channel.

An image representing Captain AI’s chat agent capabilities assisting the sales, operations, and support teams.
An image representing Captain AI’s chat agent capabilities assisting the sales, operations, and support teams.
An image representing Captain AI’s chat agent capabilities assisting the sales, operations, and support teams.
An image representing Captain AI’s chat agent capabilities assisting the sales, operations, and support teams.

Route Smarter

Route Smarter

Route Smarter

Guide every chat to the right place—instantly

Guide every chat to the right place—instantly

Guide every chat to the right place—instantly

Guide every chat to the right place—instantly

Whether it’s sales, support, or follow-up, build chat flows that adapt in real time to customer needs, timing, and channel with zero code required.

Whether it’s sales, support, or follow-up, build chat flows that adapt in real time to customer needs, timing, and channel with zero code required.

Whether it’s sales, support, or follow-up, build chat flows that adapt in real time to customer needs, timing, and channel with zero code required.

Whether it’s sales, support, or follow-up, build chat flows that adapt in real time to customer needs, timing, and channel with zero code required.

Time-Based Routing Blocks

Set chat flows to change automatically based on working hours, holidays, or weekends.

An image showing part of a workflow automation setup. The input “Incoming Call” triggers the action “Welcome Voice Message” which leads to two different options based on a time rule; whether it is In-Hour or After-Hour.

Time-Based Routing Blocks

Set chat flows to change automatically based on working hours, holidays, or weekends.

An image showing part of a workflow automation setup. The input “Incoming Call” triggers the action “Welcome Voice Message” which leads to two different options based on a time rule; whether it is In-Hour or After-Hour.

Time-Based Routing Blocks

Set chat flows to change automatically based on working hours, holidays, or weekends.

An image showing part of a workflow automation setup. The input “Incoming Call” triggers the action “Welcome Voice Message” which leads to two different options based on a time rule; whether it is In-Hour or After-Hour.

Time-Based Routing Blocks

Set chat flows to change automatically based on working hours, holidays, or weekends.

An image showing part of a workflow automation setup. The input “Incoming Call” triggers the action “Welcome Voice Message” which leads to two different options based on a time rule; whether it is In-Hour or After-Hour.

Route by AI Disposition

Let AI detect intent and route conversations to the right team or agent.

An image showing part of a workflow automation setup. The work of disposing tags is filtered by two conditions, and the information is routed to the sales team, support team, or through a spam detection filter.

Route by AI Disposition

Let AI detect intent and route conversations to the right team or agent.

An image showing part of a workflow automation setup. The work of disposing tags is filtered by two conditions, and the information is routed to the sales team, support team, or through a spam detection filter.

Route by AI Disposition

Let AI detect intent and route conversations to the right team or agent.

An image showing part of a workflow automation setup. The work of disposing tags is filtered by two conditions, and the information is routed to the sales team, support team, or through a spam detection filter.

Route by AI Disposition

Let AI detect intent and route conversations to the right team or agent.

An image showing part of a workflow automation setup. The work of disposing tags is filtered by two conditions, and the information is routed to the sales team, support team, or through a spam detection filter.

Always-On with AI Agents

AI replies 24/7 using your knowledge base and triggers actions across SalesCaptain and other platforms.

An image representing an After-Hours AI Agent, this one specifically tailored for the real estate industry.

Always-On with AI Agents

AI replies 24/7 using your knowledge base and triggers actions across SalesCaptain and other platforms.

An image representing an After-Hours AI Agent, this one specifically tailored for the real estate industry.

Always-On with AI Agents

AI replies 24/7 using your knowledge base and triggers actions across SalesCaptain and other platforms.

An image representing an After-Hours AI Agent, this one specifically tailored for the real estate industry.

Always-On with AI Agents

AI replies 24/7 using your knowledge base and triggers actions across SalesCaptain and other platforms.

An image representing an After-Hours AI Agent, this one specifically tailored for the real estate industry.

Works Across All Chat Channels

Use the same chat flows across SMS, Webchat, Instagram, Facebook, and WhatsApp.

An image representing possible channels through which the AI Agent is applicable, namely, Webchat Message, Text Message, WhatsApp Message, and Facebook Message.

Works Across All Chat Channels

Use the same chat flows across SMS, Webchat, Instagram, Facebook, and WhatsApp.

An image representing possible channels through which the AI Agent is applicable, namely, Webchat Message, Text Message, WhatsApp Message, and Facebook Message.

Works Across All Chat Channels

Use the same chat flows across SMS, Webchat, Instagram, Facebook, and WhatsApp.

An image representing possible channels through which the AI Agent is applicable, namely, Webchat Message, Text Message, WhatsApp Message, and Facebook Message.

Works Across All Chat Channels

Use the same chat flows across SMS, Webchat, Instagram, Facebook, and WhatsApp.

An image representing possible channels through which the AI Agent is applicable, namely, Webchat Message, Text Message, WhatsApp Message, and Facebook Message.

24/7 Conversations

24/7 Conversations

24/7 Conversations

Every message handled, day or night

Every message handled, day or night

Every message handled, day or night

Every message handled, day or night

Whether it’s sales, support, or follow-up, build chat flows that adapt in real time to customer needs, timing, and channel with zero code required.

Whether it’s sales, support, or follow-up, build chat flows that adapt in real time to customer needs, timing, and channel with zero code required.

Whether it’s sales, support, or follow-up, build chat flows that adapt in real time to customer needs, timing, and channel with zero code required.

Whether it’s sales, support, or follow-up, build chat flows that adapt in real time to customer needs, timing, and channel with zero code required.

outbound-enterprise

Better Response Times

Reduce wait and resolution times by routing chats with smart logic.

outbound-enterprise

Better Response Times

Reduce wait and resolution times by routing chats with smart logic.

outbound-enterprise

Always-On Support

Stay active 24/7 with AI chat agents across all major chat channels.

outbound-enterprise

Always-On Support

Stay active 24/7 with AI chat agents across all major chat channels.

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Lower Manual Load

Let AI handle the bulk of your messaging, only escalating to a human agent when needed.

outbound-enterprise

Lower Manual Load

Let AI handle the bulk of your messaging, only escalating to a human agent when needed.

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Multi-Channel Efficiency

Run one flow across SMS, web, and social DMs—and manage them all from one place.

outbound-enterprise

Multi-Channel Efficiency

Run one flow across SMS, web, and social DMs—and manage them all from one place.

outbound-enterprise

Multi-Channel Efficiency

Run one flow across SMS, web, and social DMs—and manage them all from one place.

outbound-enterprise

Multi-Channel Efficiency

Run one flow across SMS, web, and social DMs—and manage them all from one place.

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.

Ready to improve your Communication?

Grow and scale your business with an all-in-one lead conversion platform.